Noxya Return and Delivery Policy
Noxya: Your Sleep, Our Commitments
At Noxya, we make every effort to offer you exceptional sleep. To help you make your purchase with peace of mind, please find below our delivery and return conditions, designed to guarantee your satisfaction and impeccable hygiene.
Delivery Policy
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Timeframes: Delivery within 5 to 8 business days. (weekdays, excluding weekends and public holidays).
- Shipping: Shipped within 24 to 48 hours.
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Tracking: Tracking number sent by email upon shipment.
Returns and Refund Policy
1. Timeframe and Trial
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14 days to test your products and request a return.
2. "Like New" Condition (Mandatory)
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Hygiene: The product must be returned in a like new clean condition.
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Tip: Use a pillowcase or bag during your tests to protect the item.
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Packaging: The pillow must be placed in a bag (standard accepted) and the original box must be in good condition.
3. Eligibility
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❌ Earplugs: Not returned if packaging is open.
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✅ Pillow, Masks & Pads: Return possible if condition is "like new".
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⚖️ Sales: 14-day right of withdrawal applies.
4. Return Procedure
Unique address:
Noxya - Returns Department 4 rue Fontenelle, 17000 La Rochelle, France
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Costs: At the customer's expense.
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Refund: Processed after inspection in La Rochelle to your original payment method.
Got a question? Contact us: contact@noxya.com
