CONTACT US
You can contact us via our contact form available on our website below, or by email at contact@noxya.com We strive to respond within 24 to 48 hours
The accepted payment methods are: Visa, MasterCard, American Express, PayPal, Apple Pay
1️⃣Go to the “Order tracking” section
- Go to the drop-down menu and click on “Order Tracking” .
- Enter your order number to see its status in real time.
2️⃣ Shipping confirmation email
- Upon shipment, you will receive an email with a tracking number and a link to the carrier.
3️⃣ Deadlines and assistance
- Delivery takes 6 to 12 days .
- For any questions or delays, contact our customer service with your order number .
We make every effort to deliver to you within 6 to 12 working days , ensuring that each order is processed with the greatest care and shipped as quickly as possible.
Check eligibility
Return must be made within 14 days of receipt .
The pillow must be in good condition, clean and in its original packaging as much as possible.
Contact our customer service
Send a return request via our email/customer service indicating your order number .
Our team will provide you with return instructions and address.
Return the pillow
Carefully package the pillow and ship it to the address provided.
Return costs are the responsibility of the customer , except in the case of a defective product.
Validation and reimbursement
Once the product is received and checked, we will proceed to the refund within a few days via the same payment method used during the purchase .
